Receiving money with Bizum
To receive money with Bizum, your phone number must be linked to your Monzo account.
If you’re expecting a payment, check that:
Bizum is active in Monzo.
The sender used the correct phone number.
The payment was sent to the phone number linked to your Monzo account.
Your phone number isn’t still linked to another bank.
If your phone number is still linked to another bank, the payment may have gone there instead.
If you’re still waiting, get in touch and we’ll check whether Bizum is active and whether we can see the payment.
Someone sent me money by mistake
If someone sent you money by mistake and you’d like to return it, get in touch.
We can return the payment to the sender, but the money will leave your account straight away.
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