Accessibility statement
At Monzo we listen to customer feedback and accessibility experts to improve what we do.
This helps us with our mission to make money work for everyone. This means making banking with us effortless by bringing down accessibility barriers.
This is our accessibility statement.
Our commitment to accessibility
At Monzo our mission is to make money work for everyone. This can’t be done without making sure Monzo works for disabled people. That’s why we’ve built new ways to support people who need some extra help to understand and control their finances.
As a digital only bank, we have to work hard to make sure our product is easily accessible for all. Meeting the needs of all of our customers is a core part of our mission.
Adapting your experience of our app to your needs
The most accessible experience in our app is available by customising your phone to suit your individual needs.
By using the features on your phone you can:
- Get the app content spoken
- Change the colour scheme of the app
- Increase the size of the text in the app
Please let us know if you have difficulties using our app
We welcome your feedback on the accessibility of our app. It's one of the main ways we can keep improving.
If you have feedback or questions about accessibility barriers you can check our help centre or contact us via the app.
What we're working on
- It can be hard to skip parts of the information read out by screen readers because of the way we've labelled the text. We are working to update content so it is easier to skip sections where you want to by adapting our labels.
- You can make text larger through your accessibility settings and see the in-app chat in a horizontal view. We want to make this even easier for you.