Getting help and support for fraud
If you’ve been the victim of fraud, you can get in touch with us and other organisations for support.
Contacting Monzo:
Email: You can email us at help@monzo.com
Phone: You can call (+34) 900 759 821 from Spain or (+34) 911 679 247 if you're abroad.
Other sources of fraud support:
INCIBE: Offers a free, confidential national cybersecurity help service and guidance on reporting fraud.
Policía Nacional: You can report fraud to the police online.
European Consumer Centre in Spain: Can help with eligible cross-border consumer disputes, though not criminal fraud cases.
Complaints about how Monzo handled your fraud case:
If you’re unhappy with the outcome of your fraud report, you can make a formal complaint to Monzo.
If you’re unhappy with our response to your formal complaint, or you don’t receive a response within the required timeframe, you may then be able to escalate your complaint to Banco de España. You must make a formal complaint to Monzo before escalating your complaint to Banco de España.
Banco de España isn’t a way to initially report fraud or get immediate help with a fraud case. If you need help with fraud or want to report it, you can chat with us in the app by tapping here.
