Keeping your account secure
We prioritise the security of your money and personal information. As a regulated bank, we follow strict security standards and use advanced fraud prevention, including 24/7 monitoring, to help keep you safe.
We’ve built key features into the app so you can stay in control.
Login and biometrics
Secure your account with Face ID or Fingerprint ID. Make sure only your own biometrics are saved on your device, as they can be used to log in and authorise payments.
Card controls
Get instant notifications for every transaction. You can freeze or defrost your card, and report it lost or stolen directly in the app.
If you think someone may have your card details, for example after entering them into a website you don't trust, freeze your card immediately while you check what's happened.
If you only received a suspicious message but didn't enter any information, you usually don't need to freeze your card.
Scam prevention
For most online payments, we’ll ask you to approve or deny the transaction in your app. If we ever call you, you’ll see a ‘call status’ notification confirming it’s really us.
Strong Customer Authentication (SCA)
SCA helps confirm it’s really you when you log in or make a payment. We’ll ask for two pieces of proof, such as your PIN, your phone, or your fingerprint. This is a legal requirement that helps keep online banking safer across Europe.
Remember
We’ll never ask you to send money to a holding account or share your PIN.
We'll never contact you to collect customs charges or ask you to move money to keep your money safe.
If you're ever unsure about a payment request, contact the organisation using its official website or app rather than the details in an unexpected message.
