Reporting fraud
This article covers the immediate steps you should take if you believe you have been the victim of fraud.
1. Freeze your card immediately:
Tap the Home icon.
Tap the Card button on your card.
Tap Freeze card.
You can defrost your card at any time.
2. Check the payment details:
Check if you recognise the amount, merchant, location, date, and time. It's also worth checking if the payment is part of a subscription you've signed up for or if someone you know made the payment.
3. Report fraud:
If you still don't recognise the payment, submit a fraud report and we’ll look into it.
Keep in mind, card fraud isn't:
billing issues
damaged goods
cancelled or unintentional subscriptions
being treated unfairly by a company
In those cases, you should try and sort the problem with the merchant. If they can’t do anything to help, you can raise a dispute with us in the app.
Is it a bank transfer or your account?
If you think someone else has access to your account, or you see a bank transfer you don't recognise, please get in touch with us as soon as possible.
This includes if:
someone has sent a bank transfer from your account and it wasn't you
you don't recognise a bank transfer
you think someone else has access to your Monzo account
You can chat with us in the app by tapping here.
