What to do if you need help looking after your account
Life can be unpredictable, and you might sometimes need support managing your finances. Whether it’s because of changes to your health, changes in decision-making, or simply planning ahead, having someone you trust to help with your Monzo account can make things easier.
If you’re supporting someone else, your responsibility is to act in their best interests and within the limits of the authority you’ve been given. Where possible, support them to make their own decisions by sharing information clearly and involving them in discussions.
If you have any questions, you can reach out on the details below and a team member will get back to you as soon as possible:
call us on +34900759821 from Spain or +34911679247 if you're abroad.
email for trusted contact & trusted access support: es.ayuda@monzo.com
For general customer support not related to this article, you can email us on: help@monzo.com
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