How we support your accessibility needs

At Monzo, we’re committed to making banking accessible for everyone. We aim to be transparent, easy to understand, and never hide behind jargon. Our app is designed so you can bank wherever you are without needing to visit a branch. You can sign up, transfer money, or recover a lost PIN all from your phone.

Our specialist team can provide different types of support, including:

  • Changing the way we talk to you.

  • Making adjustments to your account to make banking with us easier.

  • Connecting you to further support organisations.

Other places you can get help from:

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