Missing "give & get" referral reward
If you're waiting for a referral bonus, first check which situation applies to you:
I referred someone and I'm waiting for my referral bonus.
Someone referred me and I'm waiting for my signup bonus.
The guidance below is for people who referred a friend. If someone referred you instead, check that you:
Used their referral link
Entered your phone number before signing up
Signed up using the same phone number
Opened a Monzo Personal account
Made a qualifying payment within 30 days
If you've done all of the above and still haven't received your bonus, get in touch and we'll take a look.
Referral link and signup
Your friend used your referral link
They entered their phone number when starting
They signed up using the same phone number
They opened a Monzo Personal account
Timing
The 30-day window starts when your friend enters their phone number
They need to open their account and make a qualifying payment within those 30 days
Qualifying payment
Physical card, Apple Pay, Google Wallet and virtual card payments can count
ATM withdrawals, transfers, declined payments, reversed payments and refunded payments do not count
Eligibility
Your friend needs to be completely new to Monzo
They can’t have had an account or applied before
The person who referred them must be within their monthly and lifetime referral reward limits
Still not seeing the reward?
If everything above looks right, just get in touch with their phone number, referral link and the name of the person you referred and we’ll check it for you.
Please Note: We may, at our discretion, offer different, higher or lower amounts for completed referrals. The actual amount you receive will be confirmed in the app and we'll refer to this as 'the bonus'.
