Skip to Content
Skip to Content

Recovering your PIN

If you put the wrong PIN in too many times when making a payment, we block your card to keep it safe 🔒

You can recover your PIN by following these steps:

  • Go to the Home tab of your app

  • Scroll to the the card of the affected account

  • Tap ‘Card’ and then Reveal PIN

  • Follow the steps (you'll need your card, your ID, and to take a selfie video).

We will never ask for your PIN, long card number or three digits from the back of your card, so please keep this a secret, even from us!

Once we've verified your identity we'll unblock your PIN, and show you a reminder of what it is.

Was this article helpful?