Recovering your PIN
If you put the wrong PIN in too many times when making a payment, we block your card to keep it safe 🔒
You can recover your PIN by following these steps:
Go to the Home tab of your app
Scroll to the the card of the affected account
Tap ‘Card’ and then Reveal PIN
Follow the steps (you'll need your card, your ID, and to take a selfie video).
We will never ask for your PIN, long card number or three digits from the back of your card, so please keep this a secret, even from us!
Once we've verified your identity we'll unblock your PIN, and show you a reminder of what it is.