HelpMonzo FlexMaking a Section 75 claim on a virtual Flex card transaction

Making a Section 75 claim on a virtual Flex card transaction

How to claim from the Flex section of the app:

  1. Go to the Flex feed
  2. Tap the transaction you have an issue with
  3. Scroll to the end of the screen to find the ‘Something wrong? Get help’ button
  4. The transaction help screen will appear, where you’ll have three choices:
    If you don’t recognise the transaction – Report Fraud
    If you haven’t received the goods or services you paid for – Dispute the Transaction
    If you were overcharged, or expecting a refund – Dispute the Transaction

We’ll ask that you get in touch with the retailer and wait for two weeks for their reply. If you have any questions about that, please chat with us in the app.

Need to know more about making a complaint? Read our ‘Making a complaint’ help article.

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