Money in your closed account
If you're having trouble logging in, downloading the app, or verifying your identity, you can email us at help@monzo.com with the following information:
Your full name.
The phone number and email address on your old account.
Your account number (if you know it).
A photo of yourself holding your ID or a photo of yourself holding a piece of paper with todays date on it.
Once we receive this, we'll aim to send your money within 2-3 weeks.
You can find more information in our terms and conditions.
