How we support your accessibility needs

Monzo features that can help people with accessibility needs

Accessible writing We’re transparent about what we’re doing, and don’t hide behind jargon. Our tone of voice is inclusive and we always explain the technical stuff.

Bank wherever you are We’ll never ask you to go to a branch. You can sign up, transfer money or recover a lost PIN with your phone.

How we’re supporting you

Tell Us More We have a specialist team that can talk to you about your support needs, make adjustments to your account and record your communication preferences. With your consent, we add a note to your account so you don’t need to repeat yourself in future. Tap "Tell Us More" at the bottom of this page.

Other places you can get help from

Mencap has support for people with learning disabilities, and their families and carers. They offer several services including support with housing, social care and travel. They also have a page on Cost of living crisis.

Age UK supports older people with a range of services including IT training, a befriending service and handyperson services. They have over 125 local Age UK centres which include transport, exercise classes and social activities.