HelpPayments: troubleshootingHSBC transfer hasn’t arrived

HSBC transfer hasn’t arrived

Some people report delayed payments coming from HSBC accounts. This is usually due to checks that HSBC are running on their side.

If your transfer was sent before 6pm, it'll be processed by HSBC before 9pm that day. Once they've processed it, it should arrive within 4 hours. If the transfer hasn’t arrived by 11pm, please get in touch with HSBC to make sure they've processed it.

If your transfer was sent between 6pm and 11:45pm, you'll have missed HSBC's cut-off time to guarantee it’ll arrive the same day. If the transfer isn't going to arrive the same day, you’ll see a message in your HSBC app that says the payment can't be sent until the next day.

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