Unblocking your account

If you put the wrong PIN in too many times when making a transfer or changing your account settings, we’ll block it to keep your account safe.

Follow these steps to unblock your account:

1. Tap the Home icon in the menu bar
2. Tap the PIN & card number button under your Monzo card (if you can't find this button, swipe down on your list of payments)
3. Tap Get a PIN reminder

You'll need to show some ID and take a photo of your face 📸