My app tells me that my new card is on the way I but I haven't ordered a new card
About 8-11 weeks before your card expires, we send you a notification and an email to ask you to confirm your delivery address and to order a new card. If we don't hear from you within 2 weeks of this request, we would automatically send your new card to the address we have on file.
But don't worry if that's not the right address. To order a new card, you can chat with us or order another card to the address of your choice by following these steps:
Tap Home in the Monzo app
Tap on the name of the account you need, if required
Tap the Manage tab to the right of your transaction feed
Tap I need a new card
Your new card will not work unless it's activated so don't worry if your original replacement is sent to the wrong address.
Was this article helpful?
Related articles
- My card will expire soon
- Why does my card expire?
- My card will soon expire and I've just ordered a new one. When will the new one arrive?
- My card is about to expire and I just ordered a new one. What can I do with my current card while I wait for the new one to arrive?
- My card is about to expire. Where can I get my new card delivered to?