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Cashback marketing choices

How to choose which marketing messages you receive

To change your preferences:

  1. Open our app

  2. Tap your profile picture in the top left of Home

  3. Tap 'Settings'

  4. Tap 'Notifications'

  5. Use the toggles to set which messages you receive

Cashback offers allows us to send you marketing messages about cashback, once you've opted into cashback. If you turn this on, we can send you emails and push notifications outside of our app.


Messages about cashback

We may want to tell you more about cashback offers available, from time to time. This includes details about cashback overall, as well as specific offers from merchants we work with.

If we send you a cashback marketing message that includes a merchant name or logo, it's important for you to know that:

  1. we haven’t shared your personal information with that merchant, unless you’ve chosen to opt in to cashback (where we only share ‘de-identified’ information, which is information that can’t be used to identify you)

  2. the merchant will not send you marketing messages, unless you’ve signed up with them directly

  3. we know the merchant and they support how Monzo provides cashback to you

This applies to all our marketing messages — even if it’s a message where we only highlight one merchant.


How we use your personal information

Find out more about how we use your personal information in our privacy policy.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.