Cancelling an e-invoice and issuing a Credit Note
Once an invoice has been issued, it can't be edited or deleted.
To correct or cancel an issued invoice, you'll need to cancel it. This will be reported to the relevant tax authority and a credit note will be created.
To cancel an invoice:
Open your Business account in the Monzo app.
Go to Get Paid.
Open Invoices and select the invoice you want to cancel.
Tap Cancel Invoice.
Review the confirmation message.
Confirm that you want to cancel the invoice.
Once the cancellation has been processed, a credit note PDF will appear on the invoice screen.
You can open the PDF, download it and share it with your customer if needed.
