Money in your closed account
If you can still contact us through the in-app chat, reach out to us there instead. You don’t need to email us or provide the information listed below.
If you're having trouble logging in, downloading the app, or verifying your identity, you can email us at help@monzo.com with the following information:
Your full name.
The phone number and email address on your old account.
Your account number (if you know it).
A photo of yourself holding your ID or a photo of yourself holding a piece of paper with todays date on it.
Once we receive this, we'll aim to send your money within 2-3 weeks.
You can find more information in our terms and conditions.