Money in your closed account

If you're having trouble logging in, downloading the app, or verifying your identity, you can email us at help@monzo.com with the following information:

  • Your full name.

  • The phone number and email address on your old account.

  • Your account number (if you know it).

  • A photo of yourself holding your ID or a photo of yourself holding a piece of paper with todays date on it.

Once we receive this, we'll aim to send your money within 2-3 weeks.

You can find more information in our terms and conditions.

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We use 4 types of cookie. You can choose which cookies you’re happy for us to use. For more detail, and a list of the cookies we use, see the Monzo cookie policy.