Monzo Business: Using expense cards
Expense cards, which are available on our Team plan, are a great way to let team members spend while you maintain control over the business budget.
How They Work:
Your team members can use their expense card for online or in-person purchases, including with Apple Pay or Google Pay. After each payment, they will be prompted to add a receipt and a short summary, so you have a complete overview. As an Admin, you can view your team's spending history in the app at any time.
Freezing vs. Locking a Card:
If a team member misplaces their card, they can temporarily freeze it. They can then unfreeze it themselves if they find it. If a card is locked, it's a more permanent action. Only an Admin or our support team can unlock a locked card.
Help with an Expense Card Decline:
If an expense card payment is declined, here are some common reasons: Spending Limits: The card may have reached its monthly spending limit or ATM withdrawal limit.
Cash Withdrawals: Your team member may not be allowed to withdraw cash with their card.
Account Balance: The business account may need more money.
Frozen or Locked Card: The expense card may be frozen or locked by an Admin.
