Get Max. Get worldwide phone insurance.
Upgrade to Monzo Max and protect your phone from loss, theft and accidental damage, including cracked screens. With £75 excess.
Provided by Assurant.
From £17 per month. Add your family for £5 extra a month. Aged 18-69 • UK resident • Ts&Cs apply • 3 month minimum
A bank account with phone insurance? Sounds like a plan.
Your mobile phone
For phones worth up to £2,000 (including VAT). Includes £75 excess for successful claims. Cosmetic damage like scratches and dents are not covered. Exclusions apply.
Your accessories
Cover for accessories, like headphones, charges and cases, up to a maximum value of £300 per claim if they’re lost, stolen or damaged at the same time as the phone.
Cover for unauthorised network charges
Cover for unauthorised network charges (for things like calls and data) up to a maximum of £1,000 per claim.
Worldwide cover
Your phone’s covered worldwide. Replacement phones can only be delivered to a UK address.
Our insurance provider
Assurant partner with leading industry brands to keep devices like mobile phones, tablets and laptops running smoothly for consumers worldwide.
Family cover available
Add family members to your phone insurance, travel insurance and breakdown cover for an extra £5 a month. Exclusions apply.
Important: You must take reasonable care of your phone. You can make 2 claims in any 12 months, and 4 if you have chosen Max Family. You can read the Terms and Conditions and Insurance Product Information Document for full details of what is and isn't covered with Monzo Max.
For Monzo Max with Family add-on: Phone Terms and Conditions and Insurance Product Information Document.
Travel insurance provided by Zurich, powered by Qover. Phone insurance provided by Assurant. Breakdown cover provided by RAC. Exclusions apply.
Flexible repair or replacement options that fit your schedule
Collect and repair
Get your damaged phone picked up directly from your doorstep and taken for repair. You’ll need to pay a £50 fee on top of the £75 excess for a successful claim.
Same day replacement
If your lost or stolen phone claim is approved by 1pm, you may be able to get a refurbished replacement the same day. You’ll need to pay a £50 fee on top of the £75 excess for a successful claim.
DPD drop off at 3,000 locations
Drop your phone off at one of 3,000 DPD points across the UK for free. You’ll need to pay the £75 excess for a successful claim.
Alternative options
Mail-in your damaged device or visit a local Pocket Geek store, where available. You’ll need to pay the £75 excess for a successful claim.
What Assurant mean by ‘family’
When we say ‘family member’ we mean your partner or spouse living permanently at the same address, or a dependent child. A dependent child is one who is under the age of 20 or under 22 if in full-time education.
Ts&Cs apply.
Making a claim
You can submit a claim through Assurant’s online web portal in several steps, or over the phone. You can also find your policy details in the Monzo app.
Can’t access the Monzo app? Find your policy details in the email we sent you when you signed up for Monzo Max.
General conditions
There are conditions you need to meet for the cover to apply. These are some of the main ones, but for a full list please read the Terms and Conditions. Assurant’s privacy policy can be found here.
Any incident where you have knowingly put your mobile phone at risk or not taken care of it. See the ‘What you are NOT covered for’ section of the Policy Document for examples.
The mobile phone must be owned by the account holder
You can make up to 2 successful claims per account holder in any 12 month period and up to 4 claims for you or your family members in any 12 month period if on Monzo Max with Family add-on.