Troubleshooting payment issues
If a payment doesn't go as planned, here's what you can do.
Failed Payments:
Incorrect Reference: If a payment failed because of an incorrect reference, check that you’re using the latest version of the app and try again.
What if the recipient didn't get the money?
Monzo-to-Monzo: The recipient should check their internet connection.
Undo Payments:
You can undo a payment you've just made by tapping the Undo payment button. This works for Monzo-to-Monzo payments only. The timer is set to 15 seconds by default, but you can change it to up to 60 seconds in Settings > Privacy and security > Undo payments.
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