There's fraud in my account
If you are seeing unrecognized charges in your account, please use the form to let us know.
At the bottom of the page (if you are viewing this article within the Monzo app) you will see a button to raise a dispute.
A dispute is basically us starting an investigation into the transaction and trying all that we can to get this money back.
We’ll ask you a set of questions related to your dispute - many questions are optional, but the more information you can provide the better chance we’ll have to get this money back 🔍
Examples of why you may want to raise a dispute include:
Unrecognized charges in your account
Online orders you placed that turned out to be a scam
An item you bought, but it didn't end up matching it's description
ATM transactions where the ATM didn't correctly dispense the money
etc.
ℹ️ If the transaction you want to dispute is still “Pending” - this means there’s a chance the charge could drop off on its own, or it could turn into a final charge. We can’t do too much while a charge is pending unfortunately.
To check if a transaction is pending, tap on it to see the full details. Then, scroll to the bottom - if it says “Pending” then it’s not a final charge yet.
If the transaction becomes a final charge and no longer says pending, then tap Something wrong? Get help and you’ll see an option there to file a dispute.
