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Contacting customer support

Our friendly customer support team is available to chat in the Monzo app. 💬 Monday to Friday: 24 hours a day Saturday and Sunday: limited support

We aim to reply as soon as we can, though response times may be longer on weekends and holidays.

Chatting in the app is the fastest way to get in touch, but you can also drop us an email at usa-help@monzo.com or give us a call at 415-200-4074 (please note that we may need to call you back).

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Existing customers can get help via the app

This website is operated by Monzo Inc. Monzo reserves the right to restrict or revoke any and all offers at any time. The Monzo mobile banking app facilitates access to banking services through Sutton Bank, Member FDIC. The Monzo Mastercard Debit Card is issued by Sutton Bank, pursuant to a license from Mastercard International Incorporated. Monzo accounts are FDIC insured up to $250,000 per ownership category, should the bank holding your funds fail. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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