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Reporting fraud

If you think you’ve been the victim of fraud:

Freeze your card

  1. Tap the Homeicon at the bottom right

  2. Tap the Card button

  3. Tap Freeze card

No one can use your card now. You can unfreeze it any time you like.

Check the payment details

Look at the payment details in your feed and check if you recognise the amount, date and time of the payment, where it was made, or the merchant.

Check if it’s a subscription

Could it be for something you subscribed to?

Check if it’s someone you know

Have you given your card to a friend or family member recently?

Report Fraud

Report the payment as potential fraud, if you’ve gone through these steps and still don’t recognise it. We will investigate.

Get in touch

  1. Tap the Help icon in the menu bar

  2. Search Reporting fraud

  3. Tap Get in touch at the end of the article

What isn’t fraud

When the problem is something on this list, it’s probably not fraud. You should contact the merchant to try and settle the problem first:

  • problems with a bill

  • damaged goods

  • cancelled subscriptions (or if you signed up by mistake)

  • you’re treated unfairly by a company

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.