Monzo Business: Card delivery address
When you open a Monzo Business Account, your first card is sent to the address you used when signing up.
If you need to change the delivery address for your first card, we can only do this if:
it’s been 30 days or more and your first card still hasn’t arrived
some information was missing from your signup address
there was a small mistake in your signup address, like the wrong door number or postcode
If one of these applies, we’ll need proof of address before we can update it.
Accepted proof includes:
DNI or TIE, if it shows your address
padrón certificate
utility bill
tax notice
rent receipt
rental agreement
title deed or property deed
another official document that clearly shows your name and Spanish address
For first card address changes, the document usually needs to be dated within the last 3 months. Some documents may not show a recent date, and that’s okay if the document type does not normally include one.
Once your first card has been delivered and activated, replacement cards can be sent to another address if supported.
If you need to update your address details, message us in the app and we’ll help.
If needed, you can also call us on 900 876 546. If you’re calling from outside Spain, call +34 900 876 546.
