💳 Lost card?
If you’ve lost your card, freeze it in the app so no one else can use it.
To freeze your card:
Go to your Home screen.
Tap Card.
Tap Freeze card.
If you find your card, tap Defrost card and your card will work again.
Your parent or guardian can also freeze or defrost your card for you in their app.
Order a new card
If your card doesn’t turn up, or it’s damaged, lost or stolen, ask your parent or guardian to order a new one for you.
They’ll need to:
Go to your card in their app.
Tap the three dots on your card.
Choose the replacement card option.
Your first two replacement cards each year are free. After that, replacement cards cost €5.
Still need help?
Speak to your parent or guardian. If they can’t help, they can contact us about the problem.
