Why we ask for a selfie video
Sending the bank a selfie might sound a bit weird. But it helps us get your child up and running as quickly as possible – while still making sure we're following the rules we have to as a bank.
All banks need to confirm our customers are who they say they are, so we know exactly who has accounts with us.
First and foremost, we need to check that it's really them using the account
To confirm they are really the child on the account, we'll ask them to record a video (or 'selfie') saying a short phrase.
This way, we know that the ID we have for them belongs to them.
If they can't record video or audio, there are other options
They can always communicate in the video in other ways if they need. For the "My name is..." sentence, we accept:
Them speaking
It written down (they can hold it up on paper)
Sign language (BSL, ASL, Makaton etc.)
AAC devices (augmentative and alternative communication devices)
Their video selfie is secure
We only use their video selfies to confirm their identity, and nothing else. We store their video on their account in case we need to verify them again later. But we keep it safe, like all their other personal data.
We know taking the video can feel a bit awkward. But it'll usually only be seen by someone in our support team once.
What if they can't take the video?
We need the selfie video to verify their identity. So if they can't take the video on their own device, they won't be able to continue.
