My Monzo app is hidden
iOS
If you've hidden the Monzo app, this means it'll no longer be visible on your iPhone other than certain places like Settings.
You'll still be able to access it in the hidden apps folder, however it will stop you from being able to follow links which take you to the Monzo app unless you unhide the app and try again.
To unhide the app:
Long press on the app
Select Don't Require Face ID
Enter your Face ID or passcode
Android
If your Monzo app is in a private space, you need to use a browser installed there to open links we send you. To open a link in your private space:
Install a browser app in your private space. This will be separate from your usual browser.
Open the browser app.
Paste the link into your browser's search bar, then tap 'Go.'
Tap 'Launch Monzo' if the app doesn't open automatically.
If you've done this and are still having trouble, please reach out to us at usa-help@monzo.com.
