🎥 Why we ask for a selfie video
Sending your bank a selfie might sound a bit weird. But it helps us get you up and running as quickly as possible – while still making sure we're following the rules we have to as a bank.
All banks need to confirm our customers are who they say they are, so we know exactly who has accounts with us.
First and foremost, we need to check that it's really you using the account
To confirm you're really you, we'll ask you to record a selfie video of yourself saying saying a short phrase.
This way, we know that the ID we have for you belongs to you.
If you can't record video or audio, there are other options
You can always communicate in the video in other ways if you need. For the "My name is..." sentence, we accept:
You speaking
It written down (you can hold it up on paper)
Sign language (BSL, ASL, Makaton etc.)
AAC devices (augmentative and alternative communication devices)
Your video selfie is secure
We only use your video selfies to confirm your identity, and nothing else. We store your video on your account in case we need to verify you again later. But we keep it safe, like all your other personal data.
We know taking the video can feel a bit awkward. But it'll usually only be seen by someone in our support team once.
What if I can't take the video?
We need the selfie video to verify your identity. So if you can't take the video on your own device, you won't be able to continue.
