Bereavements

We’re sorry that you have reason to be on this page, and we’re here to help make it as straightforward as possible.

If you need to report the death of a Monzo customer, fill out the form below and let us know the best way to be in touch with you.

Tell us about the person who died

Let us know everything you can. If you don’t know something, it’s okay to skip it and we’ll figure it out together.

First name

Last name

Date of birth

Date of death

Phone number

Email address

Monzo account number

We can help figure this out if you don’t know it

Is there money in the account?

Yes

No

Not sure

Tell us about yourself

We’d like to know more about you in case we have questions or need to follow up.

First name

Last name

Date of birth

Phone number

Relationship to the person who died

Share any relevant documents

We’ll need these documents eventually, but understand you might not have them yet. Share what you can now, and email anything else once we’ve been in touch.

Death certificate or coroner’s interim death certificate

We accept PDFs or images

Grant of probate, letter of administration and/or will

We accept PDFs or images

Proof of your identity (your passport or driving licence)

We accept PDFs or images

Indemnity form

You can either complete the indemnity form now and upload it below or we’ll ask you for it later. It’s up to you.

Download indemnity form

Indemnity form

We accept PDFs or images

Contact preferences

Let us know how you’d like to hear from us. If you don’t have a preference, we’ll email you. Otherwise, we can call you Monday to Friday, 9am to 5pm or communicate with you by post.

How should we contact you?

Email

Phone

Post

What to expect next

After you submit this form, we’ll review the information you shared and get back to you as quick as we can. We aim to get back to you within 3 business days.

If you’d rather not fill out the form just now or have other questions, you can email us at bereavements@monzo.com.

Need help with accessibility?

If you’re interested in learning more about the accessibility settings on your device, you can find tutorials on how to set them up on our accessibility page.

Bereavement guide

Our Bereavement guide offers step-by-step guidance and other helpful resources.