The Monzo Transparency Dashboard

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo and we think the best way to do that is by being as open as possible.

Community

Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love, through our forum, Slack channels, on social media and at events in-person.

Visit the Community Page

Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love, through our forum, Slack channels, on social media and at events in-person.

Visit the Community Page

Investment Ethics

We believe the best way we can give you confidence in what we do with your money is by telling you exactly how we use your deposits, at all times.

Read Our Ethics Policy

We believe the best way we can give you confidence in what we do with your money is by telling you exactly how we use your deposits, at all times.

Read Our Ethics Policy

Annual Report

Transparency is not just about documents being technically available, it's about making them easy to access and read.

Read Our 2017 Annual Report

Transparency is not just about documents being technically available, it's about making them easy to access and read.

Read Our 2017 Annual Report

Product

We fundamentally believe that as a company, we do better if we share with our community and gather feedback as we build Monzo.

View Our Transparent Product Roadmap
See Our Extraordinary Ideas Board

We fundamentally believe that as a company, we do better if we share with our community and gather feedback as we build Monzo.

View Our Transparent Product Roadmap
See Our Extraordinary Ideas Board

Internal Transparency

We put in place policies and practices that bring information out into the open wherever possible. Over time, transparency becomes the norm and we create a “burden of secrecy”.

Read About Our Internal Transparency

We put in place policies and practices that bring information out into the open wherever possible. Over time, transparency becomes the norm and we create a “burden of secrecy”.

Read About Our Internal Transparency

Crowdfunding

We're incredibly lucky to be supported by our wonderful community and so have worked to include crowdfunding in as many of our fundraising efforts as possible.

Read About Our First Crowdfunding Raise
Check Out Our Second Crowdfunding Raise

We're incredibly lucky to be supported by our wonderful community and so have worked to include crowdfunding in as many of our fundraising efforts as possible.

Read About Our First Crowdfunding Raise
Check Out Our Second Crowdfunding Raise

Diversity

Diverse teams make better decisions and we’re committed to promoting an inclusive and empowering working environment to support each and every team member. Here's where we're at currently.

We've signed the Women in Finance Charter
Read More About Diversity and Inclusion at Monzo

Diverse teams make better decisions and we’re committed to promoting an inclusive and empowering working environment to support each and every team member. Here's where we're at currently.

We've signed the Women in Finance Charter
Read More About Diversity and Inclusion at Monzo

System Status

At any time, you can visit our public status page which shows live details of our system's status and details of any issues that might impact your use of the Monzo card or app. Any serious issues also feed into the Monzo app and appear at the top for everyone to see.

Visit Public Status Page

At any time, you can visit our public status page which shows live details of our system's status and details of any issues that might impact your use of the Monzo card or app. Any serious issues also feed into the Monzo app and appear at the top for everyone to see.

Visit Public Status Page

Whistleblowing

If you become aware of any risk, malpractice or wrongdoing that is in the public interest to know, you can report it to us through help@monzo.com. If we don’t address this to your satisfaction, please follow the FCA whistleblowing procedures.

If you have a complaint the best way is to contact us and we'll normally be able to sort out the issue. If you complain to us and you are not happy with the resolution you can refer your complaint to the Financial Ombudsman Service.

Read Help Pages
Visit Financial Ombudsman Service's Website
View FCA Whistleblowing Procedure

If you become aware of any risk, malpractice or wrongdoing that is in the public interest to know, you can report it to us through help@monzo.com. If we don’t address this to your satisfaction, please follow the FCA whistleblowing procedures.

If you have a complaint the best way is to contact us and we'll normally be able to sort out the issue. If you complain to us and you are not happy with the resolution you can refer your complaint to the Financial Ombudsman Service.

Read Help Pages
Visit Financial Ombudsman Service's Website
View FCA Whistleblowing Procedure

Fill This In

What else should we be making transparent? This box is for you to tell us what more we should be doing and what else we should be sharing.

Tell Us What You Want To See Here

What else should we be making transparent? This box is for you to tell us what more we should be doing and what else we should be sharing.

Tell Us What You Want To See Here