Payers to Monzo Business Customer Privacy Notice

Who are we?

We are Monzo Bank Limited (“we”, “our”, “us”) and operate under the name of Monzo.

We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us through the Monzo app, or by emailing us at help@monzo.com, or by writing to us at Monzo, Broadwalk House, 5 Appold St, London, EC2A 2AG.

We’re registered with the Information Commissioner’s Office under number ZA108184.

This notice explains how and why we use your personal information when you view an invoice or payment link a Monzo Business account holder (‘Monzo Business Customer’) created in their Monzo app, and if you pay them through easy bank payments or by card.

The information we hold about you 👀

We process your information in order to show you the invoice and payment link created by the Monzo Business Customer and to process your easy bank transfer or card payment to the Monzo Business Customer. The following sections explain the information we hold about you and what we use your information for.

Information we hold about you and the Monzo Business Customer that you pay will come from the Monzo Business Customer providing your details, as well as yourself when you make a payment. That information will include:

  • Your name
  • Your email address
  • Your contact details (like address and telephone number) if the business provides them when creating an invoice
  • Details of your payment to the Monzo Business Customer, including any card details and bank details you use to make that payment
  • Details about the service/product you are making the payment for

Read our Cookie Notice for more info on what cookies are and how we use them.

Information we collect or generate if you get in touch

If you get in touch with us, we collect the following information so we can answer your questions or take action.

  • The phone number you’re calling from and information you give us during the call (we record all calls).
  • The email address you use and the contents of your email (and any attachments).
  • Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.

How we use your information 🔍

  • To create the invoice or payment link
  • To store the invoice or payment link
  • To facilitate payment
  • To send you confirmation of payment or notify you in case of any issues with your payment
  • To notify the Monzo Business Customer about your payment to them
  • To help you if you reach out to our customer service
  • For analytics, to help improve our products and services
  • To prevent illegal activities like money laundering, tax evasion and fraud
  • To keep records of information we hold about you in line with legal requirements
  • To adhere to banking laws and regulations (these mean we sometimes need to share customer details with regulators, tax authorities, law enforcement or other third parties)

For further information about how Monzo uses your information for analytics please refer to our Business Banking Privacy Notice - How we use your information.

Who we share it with 🤝

We may share your personal information with:

  • The Monzo Business Customer that supplied your details (such as whether you paid by card or easy bank transfer)
  • In case of card payments, we share your information with Stripe, a card processing company, who is our supplier in charge of processing card transactions on the Monzo Business Customer’s behalf
  • Relevant authorities if needed

How long we keep it 📁

We keep your data from the time you’re using Monzo to pay a Monzo Business Customer to comply with the law and if we face a legal challenge. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to (that’s in our legitimate interest) and/or the law says we have to.

To work out how long we keep different categories of data, we consider why we hold it, how sensitive it is, how long the law says we need to keep it for, and what the risks are. Your rights

As an easy bank transfer or card payer to a Monzo Business customer you have a right to:

  • Access the personal data we hold about you, or to get a copy of it
  • Ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else
  • Make us correct inaccurate data
  • Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it
  • Say no to us using your data for direct marketing and in certain other ‘legitimate interest’ circumstances
  • Withdraw any consent you’ve given us
  • Ask a member of staff to review a computer-made (automated) decision.

To do any of these things, please contact us by emailing help@monzo.com. UK data protection laws give us one month to respond. You can ask for a member of the team to review an automated decision via Monzo Chat or by emailing review@monzo.com.

Just so you know, we can only provide you the above rights for information Monzo holds on you. For information Stripe, our card processing partner holds, please see their privacy notice or contact Stripe directly at support@stripe.com.

Where we store your data 🔒

We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:

  • The European Commission say have adequate data protection.
  • We’ve agreed standard data protection clauses with.

How to make a complaint 😔

If you have a complaint as an easy bank transfer payer, please contact us by emailing complaints@monzo.com and we’ll do our best to fix the problem. If you’re still not happy, you can refer your complaint to the Financial Ombudsman Service. For more details you can visit their website at www.financial-ombudsman.org.uk.

You can also contact our DPO for any personal data queries by emailing help@monzo.com . If you’re still not happy, you can refer your complaint to the UK’s supervisory authority: the Information Commissioner’s Office (ICO). For more details, you can visit their website at ico.org.uk.

Changes to this policy 📝

We’ll post any changes we make to our privacy notice on this page and, if they’re significant changes we’ll let you know by email.

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