monzo investival

Intro and Welcome

Governance 101

A must see for anyone interested in understanding how our organisational structure equips us for long term success. Susan Adams, Director of Governance explains how this structure has evolved as we’ve grown, and highlights key roles of the executive board in shaping our culture, brand and values.

Navigating the Regulatory Environment

Monzo operates in a heavily regulated environment. It makes what we’ve achieved over the past couple of years very different from your average tech company. As we develop functionality like the marketplace that the banking world has not seen before, our relationships with our regulators become ever more important. Emma Wadley, Regulatory Affairs Manager, explains what our regulators do and why our relationship with them is key to Monzo’s success.

Q&A with Gary Hoffman

Gary Hoffman, chairman of the board joins us for a special Q&A session hosted by Head of Marketing Tristan Thomas. Submit your questions

Empowering Better Decisions Faster

Data: our decisions are driven by it and our products are dependent on it. With over 2 million customers, and an average of more than 2.3 million transactions per day, we have access to a lot of valuable information - but how do we actually use data at Monzo? Annabel St John Lyle, Katie Hindson and Neal Lathia bring you a deep dive into our data lake and talk data principles, data-driven decision making, and the future of data at Monzo.

The Business of Listening

Since its exploratory stages, the business banking team have dedicated huge chunks of time to really understand what business owners in the UK need from a bank account. Now, only a few months old, it has grown to become a shining example of a successful community focused approach to building and launching a new product. Find out what’s next for business banking and how we plan to build on a solid foundation of feedback and customer insights.

Crossing the Pond

Shortbread, Pimms and Simon Cowell. Monzo hopes to be next in line to join the long list of successful UK exports to the US. Learn more about how Monzo hopes to make money work for 320 million more people, what it takes to launch a banking product in a new market, and our plans for the future.

Is Community Good for Business?

As we say in our ads: you make Monzo, Monzo! But why we do care about community so much in the first place? Online Community Manager, Richard Cook, talks through why staying close to users is a big deal for Monzo, and explores whether there's a business case for dedicating time to community.

The Secret Sauce of Success is Failure

The Wright Brothers took years and many attempts before they successfully flew the world's first aeroplane. And Monzo is no different. Here, Monzo's Head of Marketing takes you behind the scenes of the first four years at Monzo to looks at the many failures and false starts that helped Monzo get to where they are today.

Prevent, Deter, Detect

What does it take to stay one step ahead of the bad guys? Take a look under the hood of Monzo’s financial crime team and find out more about the work they’re doing to keep you and Monzo safe. Head of Financial Crime Natasha Vernier talks through some of the most audacious crimes we have spotted and stopped, and offers some insights into the changes and improvements we’re making to protect your money.

Talking Money

How does Monzo make money work for Monzo? In the week we publish our annual report, our finance team take you on the financial journey we’ve gone through this past year and a peek into where we see things going. After all, that’s why you invested right?

Keynote

Simon Amor

Making Monzo Updates

Updates from the teams working on Monzo Plus, Monzo Points and other highlights from the Making Monzo roadmap

Empty Spaces

Taking a closer look at the new Monzo app, the mechanics of our new components, and how we'll scale the app using the empty space created by the redesign.

Support at the Speed of Thought

We’re on a mission to empower a team of hundreds and a customer base of millions to make the Monzo experience as delightful as it should be. Find out more about the driving principles behind the smart intuitive tools our internal product team are building, otherwise known as ‘Monzo’s secret sauce’.

The Role of Technology in Supporting Social Inclusion

The technology that we use to create Monzo can also play a key part in our mission to make money work for everyone. In this talk, Sally Lait shares the work our web team are already doing, and what they want to start doing, to make the things we build enjoyable by all.

Product Culture at Monzo

We’re building a world class team of designers, engineers and developers, and it’s important to empower them to do their best work. Whether it’s an afternoon a month to work on a personal project or creating a post on our ‘fake product ideas’ board, find out more about how we nurture a culture of collaboration and creativity as we grow.

Hot Chip Science: What You Didn't Know About Your Monzo Card

Cute coral colour, a metal chip and some embossed numbers - that’s all there is to it right? Wrong. A Monzo card has about the same processing power as an original Nintendo Game Boy! Card Payments Engineer Rika presents a fact packed half hour about all things cards and card payments.

Building Monzo's Base

Backend engineer Suhail Patel takes us on a tour of the infrastructure base we've built at Monzo, on top of open source components. It's a platform which allows engineers to ship code hundreds of times a day whilst maintaining reliability. We'll follow the journey of running a crowdfunding campaign on the same platform which runs the bank and how we prepared our systems to handle the load.

Growth at Monzo: To The Next 10 Million Customers!

We've recently passed 2m customers but what does the path to 10m users look like? How do we prioritise what to work on and how do we think about growth? Jordan Fish, Product Director and Phu Ly, Design Director compare notes in a special product management 101, presented through the lens of Monzo's growth teams.

AMA with Tom and Hugo

Our CEO and VP of Design meet to answer your questions. Submit your questions

Our Glorious Future

Monzo’s resident scout and mad scientist Simon Vans-Colina explores exciting future opportunities to connect merchants and customers more deeply than ever before.

Aboard the Rocketship! Scaling Technical Teams

In engineering we rightly talk a lot about how to scale our systems and our infrastructure. Yet some of our hardest challenges come when scaling the people side of things. How do you not just survive but thrive as your team doubles, triples or perhaps even grows 10x in a short period of time? What does it take to grow fast and retain the bits of your culture as a team or organisation that made you great to begin with? Our CTO Meri Williams will talk about our journey so far and the inflection points to come.