HelpPayments: TroubleshootingI can’t send money to someone on Monzo

I can’t send money to someone on Monzo

If you’re trying to send money to a Monzo account and it won’t work, check that:

  • you both have ‘Payments with Friends’ switched on in your apps (you can find this in your settings)
  • you’re connected to the internet

If that’s all fine, and you’re still having trouble, there might be something up with the recipient’s account. Ask them to get in touch with us through in-app chat and we’ll take a look!

Was this article helpful?

Help us build the kind of bank you want to use

Download the Monzo app on iOS or Android and join the 1.5 million people who've changed the way they bank.