HelpMonzo account and profileClosing your account

Closing your account

There's some information we need to let you know before you close your account; instructions on how to close it are at the end of this page. If you have a Monzo Plus or Premium subscription you’ll need to cancel that first.

Once you've closed your account we’ll email you to confirm that, and attach a PDF version of your bank statement showing your full payment transaction history. This document will be password protected, and we’ll send the password to open it to you in a text message.

Please make sure that your email address and phone number are up to date in the app before closing your account to ensure that you receive this.

Re-opening your account
If you decide you want to re-open your account at a later date you will need to wait at least 30 days from the date of closure and there are no guarantees that we'll be able to re-open your account for you.

Monzo Plus and Monzo Premium
If you have a Monzo Plus or Premium subscription you’ll need to cancel that before you close your account.

You can do this by:

  • Tapping on the 'Plus' or 'Premium' tab in your app
  • Selecting 'Settings'
  • Selecting 'Cancel Monzo Plus' or 'Cancel Monzo Premium'

You may be charged a cancellation fee - you'll see this information in the app. Please see our Monzo Plus Ts&Cs or Monzo Premium Ts&Cs for more information.

If you have a fixed term pot you will not be able to close your account until the pot matures. If you use the Current Account Switching Service (CASS) to close your account the money from your fixed term pot will transfer to your new account when it matures.

If you have an easy access pot you'll need to close this pot first. Once the balance has returned to your account on the next working day you can close your account.

If you’d still like to proceed with closing your account please complete the below steps:

  1. Bring your account balance to £0 (this includes withdrawing the balance of your Pots)
  2. Tap on your profile icon (if you can’t see that, swipe down on your card)
  3. If needed, tap on the settings cog
  4. Tap 'Close account' to get started

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